Terms of service

Longex – Terms of Service (Pakistan)

Effective Date: 4 May 2026

Welcome to Longex. By accessing or purchasing from our brand, you agree to the following Terms of Service. Please read them carefully.

1. General Terms

  • By placing an order, you confirm that you are 18 years or older
  • You agree to provide accurate and complete information
  • Longex reserves the right to refuse or cancel any order at its discretion

2. Products & Usage

  • All products are intended for personal use only
  • Customers are responsible for using products as per instructions
  • Longex is not liable for misuse or improper handling of products

3. Pricing & Payment

  • All prices are listed in PKR (Pakistani Rupees)
  • We reserve the right to change prices at any time
  • Orders will be processed only after payment confirmation (if prepaid)

4. Order Acceptance & Cancellation

  • We may cancel orders due to:
    • Stock unavailability
    • Incorrect pricing
    • Suspicious or fraudulent activity
  • Customers can cancel orders before dispatch only

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary
  • Delays caused by courier services are not fully under our control
  • Customers must provide correct shipping details

6. Return & Refund

  • Our Return & Refund Policy applies to all purchases
  • Due to hygiene reasons, most products are non-returnable

7. Privacy

  • Your personal information is handled according to our Privacy Policy
  • We ensure discreet packaging and confidentiality

8. Limitation of Liability

  • Longex is not responsible for:
    • Any indirect or incidental damages
    • Health issues arising from misuse of products

Customers should consult a professional if needed before use.

9. Intellectual Property

  • All content (logo, name, designs) belongs to Longex
  • Unauthorized use or copying is strictly prohibited

10. Changes to Terms

  • Longex may update these Terms at any time
  • Continued use of our services means you accept the updated terms

11. Governing Law

  • These Terms are governed by the laws of Pakistan

12. Contact Information

For any questions or concerns:

Important Note

By placing an order with Longex, you agree to these Terms of Service.