Shipping policy

Longex – Shipping Policy (Pakistan)

Effective Date: 4 May 2026

At Longex, we ensure fast, reliable, and discreet delivery across Pakistan.

1. Delivery Coverage

  • We deliver all over Pakistan
  • Both urban and rural areas are covered through trusted courier partners

2. Processing Time

  • Orders are processed within 24–48 hours after confirmation
  • Orders placed on weekends or public holidays may be processed on the next working day

3. Delivery Time

  • Major cities: 2–4 working days
  • Other areas: 3–6 working days

Delivery times may vary depending on location and courier service.

4. Shipping Charges

  • Standard delivery charges apply based on location
  • Any free shipping offers will be clearly mentioned during promotions

5. Discreet Packaging

We respect your privacy:

  • All orders are shipped in plain and unbranded packaging
  • Product details are not mentioned on the outer parcel

6. Order Tracking

  • Tracking details will be shared via WhatsApp or SMS once your order is shipped

7. Delivery Issues

  • If your order is delayed or not received, contact us within 3 days of expected delivery
  • Ensure your contact number and address are correct

8. Failed Delivery

  • If delivery fails due to:
    • Incorrect address
    • Customer unavailability

The order may be returned or re-shipped with additional charges.

9. Damaged Parcel

  • If the parcel is visibly damaged, please:
    • Take a picture before opening
    • Contact us immediately

10. Contact Us

For shipping-related queries:

Important Note

By placing an order with Longex, you agree to this Shipping Policy.