Privacy policy

Longex – Privacy Policy (Pakistan)

Effective Date: 4 May 2026

At Longex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Shipping & billing address
  • Order details and purchase history

We do not collect any unnecessary sensitive personal data.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate order updates
  • Provide customer support
  • Improve our products and services

We do not sell, rent, or trade your personal data to third parties.

3. Privacy & Discreet Packaging

We understand the sensitive nature of our products:

  • All orders are shipped in plain, discreet packaging
  • Product names are not mentioned on outer packaging
  • Your privacy is strictly maintained

4. Data Protection

We take appropriate measures to protect your data:

  • Secure systems and restricted access
  • Protection against unauthorized use or disclosure

However, no online system is 100% secure, so we encourage safe usage practices.

5. Third-Party Services

We may use trusted third-party services for:

  • Delivery (courier companies)
  • Payment processing

These parties only receive necessary information to perform their services.

6. Cookies (If Website Applicable)

If you use our website:

  • We may use cookies to improve user experience
  • Cookies help us understand customer preferences

You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data

For such requests, contact us anytime.

8. Policy Updates

Longex may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

For any privacy concerns:

Important Note

By using Longex services, you agree to this Privacy Policy.